At WoW eSIM, we strive to provide the best service possible. However, we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand your rights and obligations.

1. Refund for Service Withdrawal

If there have been changes in your plans and you no longer need your WoW eSIM, we will apply a fee equal to 20% of your order amount. To qualify for a refund, you must meet the following requirements:

• Your eSIM must have been purchased from the WoW eSIM website.
• The activation of the eSIM has not been done yet.
• The purchase must have been made no more than 6 months ago.

2. Refund for Incompatible or Locked Device

If you purchased the eSIM and it turned out to be incompatible with your device, we will apply a fee equal to 20% of your order amount. The refund would be effective as long as you:

• Have not scanned the QR code.
• Have not used any data from the plan.
• Have purchased the eSIM no more than 6 months ago.
• Send a screenshot and the necessary information to verify the incompatibility or lock.

3. Refund for Connection Issues

If your eSIM doesn't work due to an issue with WoW eSim or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund. Before requesting the refund:

• Please get in touch with our Customer Support Team at [email protected] or through our chat to report the connection issue.
• We cannot guarantee a refund if you contact us after your trip.
• In all other cases, a partial or full refund may be issued depending on the data you have used. We will analyze your specific case to provide a better solution.

4. Refund Process

To initiate a refund request, please contact our Customer Support Team with your order details and the reason for the refund. Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Contact Us

If you have any questions about our refund policy, please contact us: Email: [email protected]